MLS Compliance, FAQ and Things To Know

Data integrity is very important at MetroTex. MLS compliance is an essential focus of our services, since compliance with MLS rules ensures that data is current and accurate. To this end, we offer training, phone assistance during office hours and after hours/weekends through our partners Supra and Matrix MLS. Our broker participants rely on us to alert members when data violations occur or if we receive a report that an agent has violated an MLS rule.

Data integrity is monitored in three essential ways:

1. The Listing Data Checker (LDC) system runs all new listings through their system. The LDC uses public records to check the address, county, city, tax ID to make sure all information matches up with the information provided on the listing. The LDC also screens remarks for fair housing violations and other violations of business rules, such as web addresses in the Property Description.
2. Reported by Members. MetroTex members may report suspected violations of MLS rules via email to mls@dfwre.com.
3. Pending Listings. We proactively monitor listings that have been in the Pending status over 6 months. We also check sales prices to make sure proper information is reported for the sale of the property.
4. Accurate Sales Price. We also check sales prices to ensure that proper information is reported for the sale of the property.

There’s a process with ample time for members to correct their listings and avoid being fined. The Listing Data Checker (LDC) sends 3 emails to the listing agent and either the broker or manager of the firm. After three email attempts, if the problem is not corrected or explained, we call the listing agent two times. After the two calls, the violation is handed over to the MLS Director for the imposition of fines, which start at $250.00 per violation.

In some cases, such as reports of showing violations, the MLS Director will send the written complaint to the showing agent and their broker. If no resolution is reached, the showing agent will have to appear before a hearing panel of the MLS Committee.

Wow, that’s a great question! MetroTex members can really learn from these mistakes and avoid violations like these:

1. Failing to make showing appointments
2. Photos with contact information
3. Failure to report the sale of a property
4. Failure to report an accepted contract (status change)
5. Failure to provide the correct city for a listing
6. Trying to report a sales price of a property as $1.00
7. Including contact information in the property description
8. Failing to provide actual directions to a property
9. Duplication of listings
10. Restricting Showings

I love communicating to our members about “unlearning” bad habits and getting on the right path. At MetroTex, we offer MLS training in a wide variety of formats and times per month.

• New member orientation (required)
• Managing Your Listings course
• 8 to 10 hands-on classes each week for members and MLS subscribers as well as for their office administrators. Each class takes about 2-3 hours
• On-site classes at brokerages
• Live webinars
• YouTube videos and blog articles
• The MLS Academy for Professional Success (MAPS) (advanced)
• Check out our online calendar

By attaining the MLS Academy for Professional Success (MAPS) certification, you become an expert on how to navigate the MLS system and stay in compliance so that you can focus your attention on your clients. But there’s a catch. The classes that qualify for MAPS credit typically fill up, so register early!

No. Here’s the deal. Be proactive about your education. Invest in yourself and your MLS training.

We handle over 100 calls a day. Members can take advantage of a 90% live answer rate during normal business hours.

If real-time help is not available, you may contact after hours support by clicking here.

Email mls@dfwre.com or call 214-540-2755. At MetroTex, we empower the MLS.