As New Matrix has been rolled out, several issues have been reported. Here is a list of known issues that have been reported and are currently being addressed:

Updated Outstanding Issues

-Mobile version of Matrix unavailable/shows full version of Matrix -Resolved
-One Home not populating new listings properly –Resolved
-Lot square footage not displaying correctly –Resolved
-Search menu hover-over drop down list missing from agents’ display -Resolved
-Sub-divided listings not allowing duplicate entry – -Resolved
-OneHome link in email not working – -Resolved
-Import Contacts Template missing -Resolved
-Deleting team member error message – -Resolved
-Agent Full display missing Acres field – -Resolved
-Search menu drop down not complete forcing users to select “More” – -Resolved
-Request to have listing icons placed back under the photo on displays (rather than at the top) – Discussion – Icons OK, look at address/blank spacing -Resolved
-Head Manager doesn’t have access to make listing changes – -Resolved
-MyListings widget missing (on purpose due to system performance) – -Resolved
-Relocate “Office Supervisor” info on reports -Resolved
-Sold emails showing sold price instead of last list for all listings -Resolved

Open / In Testing

– Matrix CMA returning errors
-Photos not displaying in REALIST, Comparable Tab
-GoMLS returning Errors
-Removing team member causes error – Open
-Agent Market Share producing incorrect results – Open, in testing
-GoMLS users unable to share listing – Open
-Need to add illegal characters to Property Description error popups – Open
-New rule needed to prohibit a zero entry for lease (close) price in Commercial Lease – Open
-GoMLS sending out empty emails – Open
-Quick CMA header missing criteria used – Open
-Default (000s) search box checked throwing off lease searches; removed for now but will update search screens individually
-Speed bar address search not working and Help text for same needs updating – Open
-Matrix CMA generating error when opening – Open
-Send link via text option missing on Send Email form – Open
-Some external links not working – Open
-Duplicate High school issue in Dallas ISD – Open
-Clareity dashboard time refresh color changed and hard to see – Open
-Matrix desktop shows on mobile – needs to be responsive
-Add Unit # to Quick CMA
-Update opt in instructions to dd email

We are receiving several comments related to the Agent Full Reports. Those have been reported to NTREIS. You can find the updated forms here

If you find any other issues, please email the MLS Department at mls@dfwre.com so we may track each issue.

New Matrix is up and running. However, looks are deceiving. When you log in, the home page looks very similar. The changes are “under the hood”. Most notably, listing input and searches will appear differently.

If you had any saved searches, here is what you should expect:

– All Saved Searches have been imported

– If a search is from the pre-Matrix period (2014 or earlier), it will say “Imported…..”. Example shown below:

– Matrix searches with complete, operating criteria (including Areas) have no flag

– Matrix “partial” searches are marked with an “*” – this means there is criteria that needs to be updated to ensure the correct matches are being sent

– Matrix “complete” searches with an “Area/SubArea” criteria will show that field selection at the bottom of the criteria as “additional criteria”. Those searches will continue to match against the Area/SubArea, however, any new listings added will NOT include that criteria, so it is important that users update those searches ASAP.

Lastly, please be patient as there is some data that will take hours to catch up such as Member Roster changes, Property Photos, and Listing Documents.

If you find any issues, please report those to mls@dfwre.com with as much detail and screen shots as possible.

Thank you for your support and patience as we work towards a greatly improved MLS system!